Privacy Policy

At High Vapes, we we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit or make a purchase from highvapes.co.uk.

1. Information We Collect

We may collect and process the following types of personal data:

Information you provide to us:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)

Information collected automatically:

IP address
Browser type and device information
Pages visited and browsing behaviour
Cookies and tracking data

2. How We Use Your Information

We use your data to:

Process and fulfil your orders
Communicate with you about your purchases
Provide customer support
Improve our website and services
Prevent fraud and ensure security
Comply with legal and regulatory obligations

We only use your data where we have a lawful basis under UK GDPR.

We do not sell your personal data. However, we may share your information with:

Payment processors (to securely handle transactions)
Delivery companies (to ship your orders)
Service providers (hosting, analytics, email services)
Legal authorities when required by law

All third parties are required to respect the security of your data.

4. Cookies

We use cookies to enhance your browsing experience and improve our website.

Cookies help us:

Remember your preferences
Understand how visitors use our site
Provide relevant content and offers

You can manage or disable cookies through your browser settings.

5. Data Retention

We only keep your personal data for as long as necessary to:

Fulfil the purposes we collected it for
Meet legal, tax, and regulatory requirements

6. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request transfer of your data (data portability)

To exercise your rights, please contact us using the details below.

7. Data Security

We take appropriate security measures to protect your personal data, including encryption and secure servers. However, no method of transmission over the internet is 100% secure.